We always aim to ensure you love our products, but if you need to return an order, we’re happy to help.
You can return your online order within 10 working days for local orders and 30 working days for overseas orders from the date of delivery. Returned items must be purchased directly from us through our official website or Instagram page. Items will be processed and checked upon reaching us. All successful returns are processed as store credits, which will be refunded to you within 5-10 working days, and you will be notified via the email provided. All credits will be valid for 6 months.
All items returned must be in their original condition—attached with the original tag, unworn, unwashed, unaltered, and purchased directly from sglokal.com only. Items will be inspected upon return.
Please contact our customer care to start the Exchange process. Our friendly staff will quickly review your request and respond with further instructions on how to proceed. Please include the following details in your message:
- Order number.
- Proof of purchase.
- Video / photo of the products in their current condition.
- Your complete delivery address.
- Contact phone number.
You may send goods bought online back by post. Please also note that you are responsible for any duties, taxes, and/or customs charges that are incurred on the send-back package, and the cost of returning the package to our warehouse and delivering the replacement to you, unless you are returning a defective product.
Please note that returns are not allowed for the following:
- Sale items
- Items purchased from our pop-up events
- Customized/special request items
- Orders made using promotional codes (except first-timer discount WELCOME10 & birthday discount)
- Orders made using store credits (gift cards excluded)
We reserve the right to modify or update this Exchange Policy at any time. Any changes will be effective upon posting on our website.
By making a purchase on our website, you acknowledge and agree to abide by this Returns & Exchange Policy.
